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Account and Billing FAQ

What is the minimum fee due for a new virtual domain?

There is a one-time setup fee of $49.00 plus your first 3 months of hosting for $99.00 is due, which totals $148.00. This $148.00 fee will cover your setup and first 3 months of hosting service and includes all of the features we offer--there are absolutely no hidden fees!  You get it all and more for one low price. Additional savings may be realized by signing up for one or two years prepaid.

Keep in mind that virtual domain accounts will also be billed up to $70 by the InterNIC for their virtual domain name and up to $35 thereafter.

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What is the minimum time commitment for new accounts?

We require a minimum 3 month commitment for our hosting services. Many of our clients decide to get a better monthly rate by signing up for a longer time commitment. This minimum time commitment is irrevocable and no refunds are given for leaving early.

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What credit cards does Techtrade accept for payment?

Techtrade accepts the major credit cards Visa, MasterCard, Discover, and American Express as payment for services. Submit a support ticket for information to pay with PayPal.

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Does Techtrade accept personal or commercial checks, money orders, and certified checks for payment?

Yes, we accept payment via commercial check, money orders and certified checks. 

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How long does it take to set-up my account if I pay by check?

Techtrade guarantees your account will be setup within 8 hours of the time your payment has been received and your check has been cleared. Once your account is set up an activation notice will be sent to you via e-mail including a login, password, and FTP hostname. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL (IP address) to access their site via the web prior to the completion of either domain propagation or transfer.

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Does Techtrade provide Secure Socket Layer (SSL) to ensure my information is kept confidential and inaccessible by any third parties?

Techtrade accepts orders online via our Secure Sockets Layer (SSL). This protocol is 128-bit PNP encryption that ensures your information will not be seen by third parties. 

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I want to place an order, but not via the Internet. Do you provide other ways to submit my order besides your on-line form?

Techtrade understands that some of our prospective clients may be uneasy sending personal information (and credit card numbers in the future) over the Internet. Therefore, we can also accept your order via US mail. You can fill out our order form, print it, and sent it along with your payment to the following address:

Techtrade Internet Services
Attn: New Accounts
362 North First Street
Hampton, Virginia 23664

To avoid possible delays in your account being setup, remember to fill out all information on the order form if you are sending it to us via US mail.

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How much is the 3 month renewal fee for virtual domain or sub-domain accounts?

The renewal fee for virtual domain and sub-domain accounts is a $99.00 fee. This fee covers all hosting services and features for 3 months.

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Are the same payment options available for renewal fees?

The same payment options are available for renewal fees as for initial account setup fees. We must receive payment before your renewal date or we will cancel your account. A re-activation fee of $25.00 will be assessed to set up your web site again.

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Will I receive notification of my renewal?

We will assume that you want us to cancel your account if we do not receive payment before the due date. A re-activation fee of $25.00 is due to re-instate your web site privileges. We will NOT cancel your account if you let us know in writing that you want to continue your account indefinitely until YOU cancel.

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What do I do if I wish to cancel my hosting service with Techtrade?

If you wish to cancel your hosting and other services with Techtrade, just e-mail us and indicate that you do not wish to renew your contract once your term is complete. If you have any complaints about our service, please let us know. If possible, please state the reason you are leaving us, we will not try to convince you to stay, rather this information is valuable to us in improving the quality of our services.

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